For most bookings, payment is taken on completion of the repair. Once our technician has finished the work and you’re happy with the result, you can pay using the card machine carried on the van.
If a third party is paying for the repair, we require a pre-authorised payment before the booking can be confirmed.
Who counts as a third party?
A third party can be anyone other than the vehicle owner who is covering the cost of the repair. This may include:
- A friend or family member
- An employer or business
- A company responsible for a fleet vehicle
- A neighbour or another driver
- Someone who has caused the damage and agreed to pay for the repair (often quicker and cheaper than going through insurance)
What is a pre-authorised payment?
A pre-authorised payment is a secure way of reserving funds without taking the money upfront. The third party provides their card details, and an amount is temporarily held to guarantee the booking and ensure funds are available.
This ensures:
- The appointment is fully secured
- No delays on the day of the repair
- Guaranteed payment for the work once completed
After the repair is finished, the pre-authorisation is either:
- Captured (converted into a payment)
- Released if another payment method is used
This process protects both you and our technicians, ensuring everything is arranged before we travel to the appointment.