PRIVACY AND SECURITY POLICY OF SMART AUTO REPAIRS LIMITED

1.            INTRODUCTION

1.1.        The website at www.smartautorepairs.co.uk (the “Website”) is operated by Smart Auto Repairs Limited, registered under company number 8220549.   VAT Number: GB142215552.  Our registered office and head office location is at 71 Warren Avenue, Knutsford, Cheshire, WA160AL.  Our telephone number is 01616098111. You can email us at info@smartautorepairs.co.uk.  We are also referred to in these Website Terms of Use as “we” or “us” or “Smart Auto Repairs”.  We are committed to protecting and respecting your privacy.

1.2.        This Privacy and Security Policy  should be read together with our Website Terms of Use and sets out how we will treat any personal information that you provide us or that we collect from you.

1.3.        Please read the following carefully to understand how we will treat your personal information.

2.            INFORMATION WE MAY COLLECT FROM YOU THROUGH THE WEBSITE

2.1.        We may collect information from you online in a number of ways, such as through your use of this Website (including, for example, Web Chat) and through our use of cookies (see the Internet Cookies section below).

2.2.        Some sections of the Website invite you to contact us for the purposes of requesting an appointment for the provision of our services or a call back from us, or to contact us with enquiries and comments.  If you do so, we may collect and process personal information about you such as:

2.2.1.        Your name, address, telephone numbers, email address and other contact details;

2.2.2.        Your vehicle and insurance details;

2.2.3.        Records of your correspondence with us, if you have contacted us;

2.2.4.        Details of your visit to our Website and the resources that you access.

3.            OUR USE OF YOUR PERSONAL INFORMATION COLLECTED THROUGH THE WEBSITE

4.            We may use personal information collected from you through the Website in the following ways:

4.1.        To ensure that the Website is presented to you in an effective manner; and

4.2.        To provide you with information that you have requested from us.

5.            INTERNET COOKIES

5.1.        We may also obtain information about your use of the Website and how you came to use it through the use of ‘cookies’, which enable us to make certain parts of the Website easier to use.  Cookies function by placing a small text file on your computer’s hard drive, allowing your computer to be recognised by the Website when you next access it, and are a recognised way for businesses to improve the functionality of their websites whilst increasing user satisfaction and ease of use.

5.2.        When you enter the Website we will use two cookies, being “Google Analytics” and “Google DoubleClick”.  These work as follows:

5.2.1.        Google Analytics is Google’s free web analytics tool that helps website owners understand how their visitors engage with their website. Google Analytics collects information anonymously, and much like examining footprints in sand, it reports website trends without identifying individual visitors. Analytics uses its own cookie to track visitor interactions. The cookie is used to store information, such as what time the current visit occurred, whether the visitor has been to the site before, and what site referred the visitor to the web page. Google Analytics customers can view a variety of reports about how visitors interact with their website so they can improve their website and how people find it. A different cookie is used for each website, and visitors are not tracked across multiple sites;

5.2.2.        Google DoubleClick works as you browse websites that have partnered with us or Google sites using the DoubleClick cookie, such as YouTube.  Google may place the DoubleClick cookie in your browser to understand the types of pages you visited or content that you viewed. To serve ads that are relevant and tailored to your interests in applications or other clients that use an anonymous ID, Google may use information about your activity in applications or other clients. Based on this information, Google associates your browser or anonymous ID with relevant interest categories and uses these categories to show interest-based ads. For example, if you frequently visit travel websites, Google may show more ads related to travel. Or, if you download a golf application, Google may show you ads related to golf. Google can also use the types of pages that you have visited or content that you have viewed to infer your gender and the age category you belong to. For example, If the sites that you visit have a majority of female visitors (based on aggregated survey data on site visitation), Google may associate your cookie with the female demographic category.

5.3.        You may adjust your browser settings to refuse cookies, but please note that this may also affect the manner in with the Website works.  You may also opt-out of Google Analytics and Google DoubleClick by going to this Google website page (http://www.google.com/privacy/ads/) and clicking “Opt out”.

6.            OFFLINE PERSONAL DATA

6.1.        As well as information collected from you through the Website, we may also obtain personal information in other ways, such as by phone, email or in paper form, for use in the provision of our services to you.  Our handling of that information is subject to this Privacy and Security Policy.

6.2.        Personal information referred to above could include:-

6.2.1.        Your name, address, telephone numbers, email address and other contact details;

6.2.2.        Services provided to you;

6.2.3.        Your vehicle and insurance details;

6.2.4.        Records of your correspondence with us; and/or

6.2.5.        Your credit card, debit card or other payment details.

7.            OUR USE OF YOUR PERSONAL INFORMATION COLLECTED OTHERWISE THAN THROUGH THIS WEBSITE

7.1.        We may use personal information collected from you in the following ways:-

7.2.        To provide you with our services or other information that you have requested from us;

7.3.        To invoice you and/or your insurance company for services we have provided to you;

7.4.        To keep records of the work we have carried out for you; and

7.5.        Except where you have requested that we do not do so, to send you electronic and/or paper form marketing and other materials relating to our services (see Your Rights below).

8.            DISCLOSING YOUR PERSONAL INFORMATION COLLECTED THROUGH THIS WEBSITE OR OTHERWISE

8.1.        By providing personal information to us, you acknowledge and agree that we may share your personal information with a third party where:

8.1.1.        That third party is your insurance company.  For example, we are likely to share your personal information with your insurance company for the purposes of resolving your claim under your insurance policy and/or to allow us to collect payment from your insurance company for the services we provided to you; we may share your information with your insurance company for the purposes of preventing fraud and/or to develop our service provision generally to your insurance company to further benefit you and other policyholders;

8.1.2.        If We are directly or indirectly using a third party service provider  to provide services to us that involve data processing.  For example, we appoint payment processing providers to assist us in our billing processes; we also use third party providers where we require assistance to recover payment of our invoices;

8.1.3.        We use third party service providers to assist us with the transmission to our information systems of personal information collected at our branches or using mobile devices;

8.1.4.        You have expressly consented for us to share your personal information with third parties;

8.1.5.        We have appointed a third party subcontractor to assist us in providing our services to you; and, at times of peak demand we may direct your call to a third party call centre in order to assist us with booking an appointment for you;

8.1.6.        We are under a legal, regulatory or professional obligation to disclose your personal information, (for example, in order to enforce or apply our Terms of Website Use or Terms of Business; or to protect our rights, property, or the safety of our company, its business, our employees or others); and/or

8.1.7.        Where we, or substantially all of our assets are merged or acquired by a third party, in which case your personal information may form part of the transferred or merged assets; and

8.1.8.        To provide anonymous statistical information about users of the Website and related usage information to reputable third parties.

8.2.        Except as described above, we will not share your personal information with third parties.

9.            WHERE WE STORE YOUR PERSONAL INFORMATION

9.1.        In order to provide our services and the Website, any personal information that we collect from you may be transferred to and stored by a third party at a destination inside or outside the European Economic Area, including in a country where the law provides less protection for personal information. If we engage a third party to process personal information on our behalf, then regardless of their location we contractually require them to apply appropriate safeguards for personal information.  By continuing to use our services or the Website and by providing any personal information, you are consenting to such transfers, storing or processing of your personal information.

10.          TELEPHONE CALLS TO AND FROM SMART AUTO REPAIRS

10.1.      We usually record all incoming and outgoing telephone calls with our customers that are made to or from (as the case may be) our call centre, customer accounts team, customer services team and/or compliance team.

10.2.      Calls received or made by staff at any third party call centre appointed by us will also usually be recorded.

10.3.      Unforeseen information system errors may prevent our ability to record calls or retrieve recordings in some instances.

11.          EMAILS, TEXT AND OTHER ELECTRONIC MESSAGING

11.1.      We may contact you by e-mail, text or other forms (either physical or media) in connection with your booking, including sending you an appointment reminder using e-mail or text/SMS.

11.2.      Unless you have asked us not to, we may contact you using e-mail, text or other forms of physical or electronic media, about our services and products which we believe you may be interested in.

12.          YOUR RIGHTS

12.1.      Please note that by continuing to use our services or the Website and by providing any personal information to us offline or via the Website or to email addresses provided on the Website, you are consenting to our use of your personal information as set out in this Privacy and Security Policy .  Please do not provide us any personal information if you do not want that information to be used by us in this manner.

12.2.      Our Privacy and Security Policy and/or the Terms of Website Use may be amended by us at any time without notice of any kind to you. Please check this page periodically to inform yourself of any changes.

12.3.      You are entitled by law to request a copy of your personal information that Smart Auto Repairs holds and to correct any errors.  You are also entitled to request that your information is deleted from our records.   If any such request is made, we will give it due consideration.  Any request, or any other question you may have about our privacy policy or the information held about you by Smart Auto Repairs should be made in writing to the following address: Data Protection, Smart Auto Repairs, 71 Warren Avenue, Knutsford, Cheshire, WA160AL.